Tenpay Privacy Policy

Date of the latest revision: October 15, 2021

Effective date: November 14, 2021

INTRODUCTION

This Tenpay Privacy Policy (hereinafter referred to as "Privacy Policy") applies to all payment products, services and their extended functions (hereinafter referred to as "Tenpay Services") provided by Tenpay Payment Technology Co., Ltd. ("We" or “Tenpay”). If there is any specific privacy policy or provision tailored for certain products provided by us, such specific privacy policy or provision shall prevail; for the contents not covered by the specific privacy policy or provision, this Privacy Policy shall apply. This version of Tenpay Privacy Policy is the English translation of the Chinese version of Tenpay Privacy Policy , if there is any discrepancy between the English version and the Chinese version, the Chinese version shall prevail.

Contact information of Tenpay:

Registered Address: Room 201, Building A, No. 1 Qianwan 1st Road, Qianhai Shenzhen-Hong Kong Cooperation Zone, Shenzhen, Guangdong Province, PRC.

Office Address: Tencent Binhai Building, No.33 Haitian Second Road, Nanshan District, Shenzhen, Guangdong Province, PRC.

Customer Hotline: 95017, 0755-86013860.

Official Website: www.tenpay.com

We have always valued the personal information and privacy of our users (hereinafter referred to as "you") and will provide Tenpay Services to you in accordance with this Privacy Policy. When you use Tenpay Services, in order to fulfil our statutory obligations, or to provide services to you, or to constantly optimize the user experience in order to provide you with higher quality services, or ensure your account security, we may conduct necessary procession (including collect, store, use or provide) of your personal information. This Privacy Policy is designed to explain how we process your personal information and your rights in our personal information processing activities and how to exercise your rights.

This Privacy Policy will help you understand the following:

1. your rights

2. how we collect your personal information;

3. how we use cookies and other similar technologies;

4. how we store and protect your personal information;

5. how we use your personal information;

6. how we provide your personal information;

7. circumstances where personal information could be processed without your consent;

8. how we protect the rights and interests of minors;

9. how we update this privacy policy;

10. how to contact us.

1. YOUR RIGHTS

We cooperate with Shenzhen Tencent Computer System Co., Ltd. (the "Operator of Weixin and QQ Software", whose registered office is at 35/F., Tencent Building, Science and Technology Middle Road, Ma Ling Community, Yuehai Street, Nanshan District, Shenzhen) and link to the Weixin and QQ software operated by it to provide you with Tenpay Services such as Weixin Pay and QQ Wallet Payment. We provide you with a wide range of payment products and services based on the Balance Payment, bank card Quick Pay and other payment methods of Weixin Pay and QQ Wallet Payment. For example, you can use Tenpay Services at third party merchants (such as making payment for utilities expenses to public institutions and for goods or services to e-commerce merchants or offline merchants); you can manage your wealth (such as buying wealth management products from the financial institutions); or, you can transfer proceeds to others, send and receive proceeds through Red Packets or repay your credit card, etc.

During your use of Tenpay Services, to facilitate your exercise of your rights to consult, copy, correct, supplement and delete your personal information, we provide you with certain operational settings that you can refer to the following guidelines. You may also contact us through the contact information provided in Article 10 of this Policy to request the exercise of relevant rights:

(1) Consult or Copy Your Personal Information

(a) When using Weixin Pay, you can consult your personal information by entering "Me - Pay" and then clicking the upper-right corner to enter "Payment Management – Real-Name Authentication". You can also enter "Me - Pay - Wallet - Transactions" to consult your transaction records of deposit-withdrawal, top-up, refund, purchasing, transferring and red packets, etc. If you want to download the transaction records of Weixin Pay, you can also enter "Me - Pay - Wallet - Transactions" and then clicking the upper-right corner to enter "Frequently Asked Questions" to access "Download the Bills" to download the transaction records.

(b) When using QQ Wallet, you can consult your personal information by entering "My QQ Wallet", then clicking the upper-right corner to enter "Settings – Real-name Authentication". You can also enter "My QQ Wallet - Balance - Transactions" to consult the records of your transactions such as deposit-withdrawal, top-up, refund, purchasing, transferring and red packets.

(c) For the security of your personal information, part of your name, ID number and bank account information will be displayed as "*".

(2) Correct or Supplement Your Personal Information

(a) When using Weixin Pay, you can correct information such as ID’s validity period, occupation, address and mobile number information by entering "Me - Pay", clicking the upper-right corner to enter "Payment Management - Real - Name Authentication", and you can click to apply for making correction or supplement if you find your information is inaccurate or incomplete.

(b) When using QQ Wallet, you can enter "My QQ Wallet", clicking the upper-right corner to enter "Settings - Real-name Authentication" and click to modify information such as ID’s validity period, occupation, address and mobile number information, and you can click to apply for making correction or supplement if you find your identity information is inaccurate or incomplete.

(c) You can contact us through our online customer service or call customer service to apply for making correction or supplement if you find that your personal information collected and stored by us is inaccurate.

(3) Delete Your Personal Information

(a) When using Weixin Pay, you can enter "Me - Pay - Wallet - Transactions" to delete your transaction records one by one on the front page.

(b) When using QQ Wallet, you can enter "My QQ Wallet - Balance - Transactions" to delete your transaction records one by one on the front page.

(c) After deletion of the relevant information either by yourself or with our assistance, where the storage time limit prescribed by laws and regulations has not expired or the deletion of personal information is difficult to be realized technically, we may not able to immediately remove the corresponding information from our systems, in which case we will stop processing your personal information except for storage and taking necessary security protection measures.

(4) Disable Certain Services and Functions

(a) Disable Quick Pay Service or deposit-withdrawal functions of bank cards. For the users of the quick pay of bank cards under Weixin Pay service, after entering Weixin, you can click "Me - Pay - Wallet - Cards" → select the bank card that you intend to unlink → click the upper-right corner →click "Unlink" → enter payment password → successfully unlink bank card. For the users of the quick pay of bank cards under QQ Wallet pay service, you can click "My QQ Wallet - Balance - My Cards" → click the bank card that you intend to unlink → click the upper-right corner → click "Unlink" → click "Still Unlink" → enter payment password → successfully unlink bank card. After you have unlinked the bank card, you are no longer able to use the unlinked bank card for quick pay or use the unlinked card for withdrawal.

(b) Disable credit card repayment function. For the users of credit card repayment function under Weixin Pay service, after entering Weixin, you can click "Me Pay - Card Repay" → click the credit card for which you intend to close the repayment function → click "Delete this Card", then you will close credit card repayment function. For the users of credit card repayment function under QQ Wallet, after entering into QQ Wallet you can click " Card Repay" → click the credit card for which you intend to close the repayment function → click "Delete this Credit Card", then you will close credit card repayment function. After you have disabled the repayment function for a credit card, you will no longer be able to use credit card repayment function to repay the deleted credit card.

(c) Disable personalized service. It you do not want us to provide any personalized service as stipulated in Clause 5, Article 5 of this Privacy Policy, you may close it by our proposed method. After disabling the service, you may still receive marketing event information, commercial electronic messages or advertisement but with less relevancy.

(5) Cancellation of Tenpay Payment Account

(a) Cancellation of Weixin Pay account. After entering Weixin, you can enter " Me - Pay" → click the upper-right corner to enter "Payment Management" → click "Weixin Pay Cancellation", and if your account meets the cancellation conditions as prompted on the page, you can continue to cancel your Weixin Pay account.

(b) Cancellation of QQ Wallet Payment account. You can enter "My QQ Wallet", clicking the upper-right corner to enter "Settings – Customer Service Center - Cancel Account", and if your account meets the cancellation conditions as prompted on the page, you can continue to cancel your QQ Wallet Payment account.

(c) After account cancellation, all the information in your relevant account will be cleared, and we will not process personal information related to such account but the information previously collected will be stored for the period to satisfy the regulatory requirements, during which the competent authorities still have the right to inspect such information.

(6) If the product page or access path related to the above guideline is changed, please follow the instructions on the updated product page. If you are not able to consult, copy, correct, supplement, transfer, delete or close your personal information or you need us to explain the personal information processing rules, you may contact us through the contact method provided in Article 10 of this Privacy Policy or liaise with our online customer service, and we will respond to your requests in a timely manner.

(7) For the sake of the security of your account and personal information, we may need to authenticate your identity first before we start to process your request when you ask for reviewing, copying, correction, supplement, deletion or transition, and you will need to provide us with information such as your name, ID number, contact information and details of your requests.

2. HOW WE COLLECT YOUR PERSONAL INFORMATION

When you use Tenpay Services, based on different circumstances, we will collect your personal information that is provided voluntarily by you or generated from your use of Tenpay Services when you use or in order for you to use the services for the purposes of implementing statutory obligations, providing services to you and ensuring the security of your account.

(1) Where information needs to be collected for the purpose of performing real name management and anti-money laundering obligations under laws and regulations;

(a) In accordance with the PRC laws and regulations and regulatory requirements on payment services, when you register a Tenpay account (including Weixin Pay account and QQ Wallet payment account) or use the Tenpay services, you need to voluntarily provide your basic identity information (including but not limited to your name, nationality, gender, occupation, address, contact information and the type, number and validity period of your identification), otherwise you will not be able to register a Tenpay account for payment or use Tenpay Services. If you need to pass multi-factor identity authentication, you should also provide the information of your linked bank card and the cellphone number recorded by the bank that issued your bank card, otherwise you will not be able to use the Tenpay Services that require multi-factor identity authentication.

(b) According to the PRC laws and regulations and regulatory requirements relating to anti-money laundering, when you register a Tenpay account or use Tenpay Services, you need to voluntarily provide your basic identity information (including name, nationality, gender, occupation, address or office address, contact information and the type, number, and validity period of your valid ID). In the cases of specific circumstances stipulated by laws, regulations or regulatory requirements, you also need to provide a colored photo or photocopy of your valid ID for our verification and records. In accordance with PRC laws, regulations or regulatory requirements, you may also need to provide other supporting identification materials or provide your identity information again. If you fail or refuse to provide such necessary information that make us fail to fulfill the anti-money laundering obligations, we may take restrictive measures or refuse to provide you with the Tenpay Services.

To verify the accuracy and completeness of the information you submit, we will verify such information with the external verification channels (including government department database, commercial bank information system and commercial database) where your information is legally stored.

(2) Circumstances in which personal information needs to be collected for your use of our payment service

In order to provide you with payment services and to perform our obligations under the laws and regulations, we need to collect your personal information directly or through Weixin and QQ software as follows:

(a) In order for you to use the Balance Payment Service based on your payment account (including Weixin Pay balance and QQ wallet balance), and to realize the account balance top-up and withdrawal, consumption, transfer, red packet functions and other extended functions based on the payment account, we will record the balance information and transaction information in your payment account. If you do not agree with our recording of the above information, you will not be able to use the Balance Payment Service.

(b) In order for you to use the bank card Quick Pay Service, and to realize the payment account top-up and withdrawal and consumption, transfer, red packet functions and other extended functions based on the use of bank card, your bank card need to be linked to your payment account, and you need to provide information such as your name, bank card number, ID number. and the cellphone number recorded by the bank. We will conduct verification of such information with the issuing banks through cooperative clearing institutions. If you do not provide the above information, you will not be able to use the bank card Quick Pay Service, but your use of other services provided by us will not be affected.

(c) In order for you to use the Transfer Service, you need to provide the payee’s mobile number, QQ account number, partial information of the name and transfer amount or choose a payee and provide partial information of the name as prompted on the product page. If you choose to transfer money to another person’s bank card, you need to provide the payee’s name, bank card number and the card issuing bank’s information. If you do not provide the above information, you will not be able to use the Transfer Service, but your use of other functions provided by us will not be affected. You may also fill in the transfer instructions, but without such information your use of Transfer Service will not be affected.

(d) In order for you to use the Red Packet Service, you need to follow the instructions as prompted on the product page, select the recipient of the Red Packet and enter the amount of the Red Packet as instructed, and when sending the Red Packet in a group, you also need to enter the number of Red Packets. If you do not provide the above information, you will not be able to use the Red Packet Service, but it will not affect your use of other functions provided by us. You can also write wishes of the red packet, but without such information your use of the Red Packet Service will not be affected.

(e) In order for you to use the Split Bill Service, when you launch a payment request through Split Bill function, you need to follow the instructions as prompted on the product page, select the recipient or group chat and input the total amount and number of people. If you do not provide the above information, you may not be able to initiate group payment, but it will not affect your use of other services provided by us.

(f) When you use the Credit Card Repayment Service, you need to provide the number and the holder’s name of the credit card and the repayment amount. If you do not provide the above information, you will not be able to use the Credit Card Repayment Service, but your use of other functions provided by us will not be affected.

(g) When you use the Utilities Expense Payment Service (including electricity, water, gas, fixed line, broadband, cable TV, fuel card top-up, ETC application, heating, etc.), depending on the specific service that you use, you may need to provide information such as your phone number, name, ID number and necessary expense payment information (such as payer, subscriber number, fixed number, broadband number, fuel card number, vehicle registration number, engine number or frame number). If you do not provide the above information, you will not be able to complete the corresponding utilities expense payment, but your use of other functions provided by us will not be affected. In addition, in order to determine the specific type of utilities expense in your area, we may apply for your authorization for and you may follow the instructions as prompted on the page and click agree to turn it on. If you do not agree to grant such authorization, you may manually choose your city, which will not affect your subsequent use of the Utilities Expense Payment Service provided by us.

(h) To perform the relevant obligations in accordance with the laws and regulations and to provide you with Payment and Transaction Inquiry Services, we need to record and manage your transaction information. We need to collect and record relevant transaction information directly or collect through our cooperative partners, including transaction number / transfer number, identification of both parties (such as the names, nicknames, remark names, avatars of the payer and the payee, and the name of the merchant), account number (such as payment and receipt account number, bank card number or name of issuing institution, etc.), transaction amount, transaction time, product name, payment method, delivery information, etc. If you do not agree that we record the transaction information, the transaction cannot be completed.

(i) Where you use other services or functions involve the collection of your personal information, we will explain the scope and purpose of the information collection to you through separate agreements, prompts and other means and obtain your consent, except where the consent of the individual concerned is not required according to laws and regulations. We will process and protect your information in accordance with this Privacy Policy or the corresponding service agreement. If you do not agree, you will not be able to use such service, but your use of other Tenpay Services will not be affected.

(3) Information needs to be collected for the security of your account, funds, and payment

(a) In order for you to use the payment service safely, if your cell phone and client end software version support fingerprint recognition function, you can choose to activate the fingerprint payment function provided by us. You need to input your fingerprint information on your cell phone. Your fingerprint information is only stored on your mobile to which we will not have access. When you use fingerprint verification, the extraction and verification of your fingerprint feature information will be completed on your device end, and we will only obtain and collect the verification results from the device terminal. If you do not activate the fingerprint function, you will not be able to use the fingerprint payment, but it will not affect your use of the function that can complete the authentication by entering your password or other means.

(b) In order for you to use the payment service safely, if your mobile and client end software support face verification function, you can choose to activate the Face Pay function provided by us. You will need to input your facial information on your device and your facial information is only stored on your mobile to which we will not have access. When you use face verification, the extraction and verification of your face features will be completed on your device end, and we will only obtain and collect the verification results from the device terminal. If you do not activate the face verification function, you will not be able to use the face payment function, but it will not affect your use of the function that can complete the authentication by entering your password or other means.

(c) In order to protect the security of your account and funds, we need to verify your identity in the scenarios where you need to retrieve your password, report the loss of your account, freeze your transaction funds, and request an electronic receipt. You need to provide us with some information that can verify your identity or transaction, such as a photocopy of your ID card, a photo of your hand-held ID card, your contact information, proof of the transaction, proof of your legal rights to the payment account and funds in the account, etc. (details are subject to the instruction as prompted on the page or the customer service requirements). If you do not agree to provide such information, you will not be able to complete relevant operations but it will not affect your completion of other operations or your use of other services we provide.

(d) In order to perform the anti-money laundering and risk management obligations under laws and regulations, to improve the security of your use of our services and to better prevent transaction and funds risks, we will collect information such as the relevant device you use and operation records of your use of the Tenpay Services during your use of Tenpay Services or through Weixin, QQ software and merchants transacted with you, including the hardware device model, end system type, device identifier, software version information, software language settings, IP address, your location, mobile network information, standard network log data, habits of using network and operation records of your use of the Tenpay Services. If you do not agree to our collection of the above information, the security verification of the transaction environment and the notification of transaction information could be affected.

(4) Collect your personal information indirectly through a third party or services provided by a third party

(a) When you use the Tenpay Services by logging in through Weixin account or QQ account and further use the payment service provided by us. Your login information would be the account or tag for us to recognize your login and usage of Tenpay Services as well. Therefore, in order to effectively recognize your identity, you understand and agree that the Operator of Weixin and QQ Software has the right to provide us with your login information (including Weixin account and user identification information, mobile number, QQ number and email address) and agree that we can link the above information to your Tenpay account. If you do not agree to provide the login information , you will not be able to use Tenpay services via Weixin and QQ software.

(b) If you use our payment service through other channels and there is any need for us to obtain your personal information from a third party, which is not provided under this Privacy Policy, we will expressly inform you of the source, category and usage scope of such information before obtaining it. If the personal information processing activities we need to carry out exceed the scope of what agreed in agreements or your initial consent to the third party, we will request your express consent before processing your personal information except for otherwise stipulated by laws and regulations. In addition, we will also strictly comply with relevant PRC laws and regulations and require the third parties to ensure the legality of the personal information they provide.

(5) Exclusions for third parties’ collection of your personal information

If you enter a third party’s product page through a product provided by us, please note that third party services are provided by third parties. Where the third party collects personal information directly from you, we suggest that you carefully review the third party's privacy policies.

3. HOW WE USE COOKIES AND OTHER SIMILAR TECHNOLOGIES

(1) When you use Tenpay Services, we may save your login status and assign you one or more "cookies" (a small text file). For example: when you access to any information or service that needs you to log in, we will save your login name encrypted in a cookie file on your device when you log in. As this is an irreversible encrypted storage, other people will not be able to recognize your login name even if they can use your device. All collection, saving and encryption work is done automatically by the system, and you do not need to do any extra work.

(2) The cookie files will be stored on your computer's hard disk or on the device's flash memory, and they can only be read by the server that set them. You can delete them at any time using a browser or operating system software with the function of clearing cookies.

(3) In order to provide you with more convenient, faster, smoother and more personalized services, we provide you with the following services through cookies and other similar technologies:

(a) Remembering your account. For example, cookies may help you avoid repeating the steps of logging into your Tenpay account to use Tenpay Services.

(b) Analyzing your use of Tenpay Services. For example, we may use cookies, web beacon and other technologies to know the specific purpose of your use of Tenpay Services, or which pages or services are your favorite.

(c) Advertising optimization. We may display product or advertising information that may be of interest to you, based on statistics about your visits to relevant websites. These statistics may be used to evaluate the effectiveness of advertising, and do not include any of your personal information. Cookies, web beacon and other technologies help us to provide you with advertisements relevant to you based on your information, instead of general advertising.

(d) We may also use the web beacon technology for statistics on anonymous access data. These statistics do not include your personal information.

(e) You can select the "do not use cookies" setting via your browser. While doing so may affect your use of Tenpay Services or prevent you from enjoying a safer, faster, smoother and more personalized service, this won’t affect your normal use of other Tenpay Services.

(f) Cookies and web beacon technologies may also be used by Tenpay's third party advertising partners. The collection and use of such information by a third party through cookies and web beacon is subject to the privacy policy of such third party rather than this Privacy Policy. We suggest that before you use the services provided by a third party through cookies and web beacon, you should read the third party’s privacy policy carefully and decide whether you agree to their privacy policy.

4 HOW WE STORE AND PROTECT YOUR PERSONAL INFORMATION

(1) In accordance with the PRC laws and regulations, your personal information that we collect in the PRC territory will be stored in the PRC territory and are kept strictly confidential according to laws. If you use the cross-border payment services provided by us and we need to provide oversea institutions with your personal information collected within the PRC, we will comply with laws, regulations and requirements from regulatory authorities, and clearly inform you of the name of the foreign overseas recipient, contact information, processing purpose, processing method, types of the personal information involved and procedure that you may exercise your legal rights against the overseas recipient through the agreements or the product pages. We will obtain your separate consent except that the individual consent is not required by law. We will take necessary measures by entering into agreements and taking security audits to require the overseas recipients to keep your personal information confidential.

(2) We will store your personal information for as long as it is necessary for your use of Tenpay Services within the storage period under the PRC laws and regulations or regulatory requirements. For example, we will store your identity information and transaction records within the period stipulated in the "Measures for Administration of Anti-money Laundering and Anti-terrorist Financing by Payment Institutions". After the period regulated by PRC laws and regulations, we will delete or anonymize your personal information in accordance with the requirements of PRC laws and regulations.

(3) In order to ensure the security of your personal information, we will take reasonable and necessary measures to protect your information at the current level of technology. We adopt physical protection, security technology, management systems and other measures to reduce the risks of loss, misuse, and unauthorized access, disclosure and change of your information, and the specific measures include de-identification, encrypted data transmission, firewalls, encrypted storage, physical access control and information access authorization control. We have set up security procedures to protect your information from unauthorized access, and all personal information is encrypted and stored in an internal system strictly protected by a firewall.

(4) In order to ensure the security of your personal information, we have established special management systems, procedures and organizations. For example, we strictly limit the scope of authorized personnel who can access to user’s personal information, require such persons to comply with confidentiality obligations and conduct audits.

(5) When you use Tenpay Services, please keep your Tenpay account and its password properly. We will identify you by your account number and password. If your Tenpay account and password are compromised, you may lose your information, and adverse legal consequences may arise out of the compromise. If you find that your Tenpay account and password has been or will be compromised, please contact us immediately so that we can take appropriate measures in time to prevent or reduce related losses.

(6) In the event of a security incident such as personal information leakage, we will initiate an emergency plan to prevent the expansion of the security incident, and promptly notify you of the above security incidents in the form of notifications, phone calls, announcements, etc. If we cannot contact you through the above methods, we will post relevant warning information through the Tenpay official website; please pay close attention to our official website.

(7) If you voluntarily cancel your Tenpay account and terminate your use of Tenpay Services, we will stop processing your personal information, unless otherwise required by PRC laws, regulations or regulatory requirements. If our products or services cease to operate, we will also stop the processing of your personal information in a timely manner. We will inform you of the suspension of operations either through direct communications with you or through an announcement on the official website of Tenpay, and your personal information stored will be deleted or anonymized except as otherwise provided by laws and regulations.

5. HOW WE USE YOUR PERSONAL INFORMATION

Based on the relevant national laws and regulations, and for the purpose of providing you with services, improving the quality of services, and providing you with a safe, smooth, efficient and personalized using experience (including supporting us to develop new products or perfect existing products’ features), we may use your personal information in the following circumstances, with adequate measures to ensure the security of information:

(1) for the purpose of the above collection and to provide you with Tenpay Services;

(2) when you use Tenpay Services, we use your information for identity verification, customer service, security precautions, risk warning, transaction monitoring, prevention or prohibition of illegal activities, archiving and backup purposes, in order to ensure the security of the products and services we provide;

(3) conduct processions such as application study, comprehensive statistics, analysis or processing of your identity information and transaction information, etc. in the form of desensitization, de-identification and anonymity, for the purpose of improving our existing products or services and helping us design new products and services;

(4) help us understand how you access and use Tenpay Services, by inviting you to participate in our research activities or to solve the disputes related to you;

(5) in order to facilitate your use of our products and get richer service experience, we may organize, analyze and process the information we collect after de-identification to form the user profile for certain group of users, and we may provide users with marketing campaign information, commercial electronic messages or advertisement you may be interested in via automated program. We may also use secured technologies such as federated learning and multi-party secure computing to process the collected information and apply it to the aforementioned uses. If you do not want to receive this kind of information, you can close it by clicking here or following the instructions as prompted on the product page. If you have any doubt, please contact us via the contact information provided in Article 10 of this Privacy Policy;

(6) other purposes authorized or agreed by you.

If we intend to use your personal information for purposes other than those specified in agreements or this Privacy Policy, or the use exceeds the scope of the purposes indicated to you when collecting such information and is not directly or reasonably related to such purposes, we will obtain your consent again before such use, in accordance with the laws and regulations, except in cases where individual consent is not required by laws and regulations. For example, we may obtain your consent by requesting that you click “Agree”.

6. HOW WE PROVIDE YOUR PERSONAL INFORMATION

(1) Provision to Third Parties

We will keep your personal information strictly confidential, and in order to provide you with services, to perform our obligations under the laws and regulations, or have obtained your consent, upon the occurrence of one of the following situations, we may disclose your personal information with third party entities (the "Third Parties"). Third Parties include our affiliates, cooperative financial institutions, government authorities and our partners. Before disclosing any personal information to Third Parties, we will evaluate in accordance with laws and regulations, execute relevant legal documents with third parties and take protective measures to protect your personal information and require them to process your personal information in a manner complying with the laws and regulations. Where your consent is required, we will inform you in accordance with the relevant provisions and obtain your consent in the form of you clicking to confirm the agreements or click to confirm in specific scenarios, specifically:

(a) In order for you to use certain of our services or product functions, where we need the assistance of Third Parties or provide services jointly with Third Parties’ products, we can only provide such services to you after providing necessary information to the Third Party. For example, to facilitate your use of our payment services, when you register for a payment account or further use services such as Red Packets, Transfer and Split Bill, we will provide the necessary information, such as the user tag information of both parties to the transaction and their status associated with their Weixin account or QQ account, order information, transaction status, to the Operator of Weixin and QQ Software.

(b) In order to process your bank card transactions and provide you with bank card Quick Pay services, we will provide the issuing banks with your transaction information, including the transaction type, name and account of the payer and the payee, date of the transaction, time of the transaction and the amount of the transaction through clearing institutions. If you do not agree that we provide the issuing bank with such information, you will not be able to use our payment services.

(c) In order to process the payment and receipt of your funds, we may provide your information to the counterparty of your transaction. For example, when a Third Party transfer to your Tenpay account through Tenpay Services, your mobile number, QQ number and name associated with your Tenpay account may be provided to us and we will provide certain portions of your registration information to the Third Party for the Third Party to confirm whether the receipt information is correct. When you use our services to make a payment to recipient or domestic or overseas merchants, we will send necessary information such as user identification information and transaction information to the recipient and merchant in assistance to complete the transaction. If you do not agree that we provide such information to the third party, you may not be able to use our payment services.

(d) When you use the Tenpay Services through any Third Parties, we may also share some necessary information about you with the Third Parties where necessary. If you do not agree to provide such information, you may not be able to use the services provided by the Third Parties. For example, when you purchase goods or services through the platforms of any Third Parties and pay for them through Tenpay Services, we may provide and send relevant payment information to the Third Parties to help you complete the transaction.

(e) When you log in any Third Parties’ website through your Tenpay account, we may provide some of your personal information to the Third Parties based on your explicit authorization in order to facilitate your use of the Third Parties’ websites. Such Third Parties’ websites are subject to their own privacy policies. Therefore, before providing your personal information to the Third Parties, we suggest you carefully read the privacy protection rules of the Third Parties’ website.

(f) We may cooperate with Third Parties to organize joint marketing campaigns and where you participate in such campaigns, we may share with them certain information generated during the campaigns and information that are necessary to facilitate your participation in these campaigns, so that such Third Parties can contact you and award you prize. We will clearly inform you of the category of personal information that needs to be provided to any Third Parties on the rules page of such campaigns or through agreement or other methods of communication.

(g) Where there is a complaint filed against you by other users, or where you are filing a complaint against others, we will provide your identity information, transaction information and other relevant information to the consumer protection agency, cooperative banks, clearing institutions, self-regulatory organizations and relevant regulatory authorities to resolve disputes about the complaints, except as otherwise explicitly prohibited by the PRC laws and regulations.

(h) In order to comply with the laws and regulations, implement the regulatory requirements, maintain sound financial order or prevent illegal activities such as fraud, and reduce the credit risk and maintain the safe and stable operation of the services provided, we may exchange necessary personal information with financial-related organizations (including clearing institutions and self-regulatory organization) or Operator of Weixin and QQ Software.

(i) When the administrative authorities or judiciary authorities inquire your identity information, account information, transaction information and other payment information according to the requirements of the PRC laws, regulations and regulatory requirements, we will provide the above information accordingly.

(j) We may also provide your personal information with Third Parties according to other agreements between you and us on information sharing or when have obtained your separate consent under specific situation.

(2) Entrusted processing

In order to promote the quality and efficiency of information processing, we may entrust the competent cooperative organizations to process the information on behalf of us to the extent entitled by laws. We will abide by the relevant provisions of the PRC laws and regulations on entrusted processing, thoroughly examine and evaluate the capacity of such cooperative institutions to protect personal information, require the cooperative institutions to abide by strict confidentiality obligations through written agreements, auditing and other manners, take technique measures to desensitize the information which is entrusted to be processed, and prohibit the entrusted party from using the information for any purposes without your authorization. Upon the termination of entrustment, we will request the cooperative organization cease to store the relevant information.

(3) Transfer

In the event of any merger, division, dissolution acquisition, asset transfer, asset reorganization or declaration of bankruptcy, etc., where your personal information is involved to be transferred to any Third Parties, we will inform you of the name and contact information of the recipient and require the new company or organization holding your personal information to continue to be bound by this Privacy Policy.

(4) Public Disclosure

We will not disclose your personal information to the public. If public disclosure is necessary, we will inform you of the purpose of such public disclosure, the type of the disclosed information and sensitive information which may be involved, as well as obtain your separate consent except for otherwise stipulated by laws and regulations.

7. CIRCUMSTANCES WHERE PERSONAL INFORMATION COULD BE PROCESSED WITHOUT YOUR CONSENT

According to the relevant laws and regulations, we may process your personal information without your consent under following circumstances:

(1) necessary for the conclusion or performance of the contract between you and us;

(2) necessary for us to perform statutory duties or obligations;

(3) necessary for the response to a public health emergency or for the protection of the life, health and property safety of you or other natural persons;

(4) processing within the reasonable scope of any personal information for the purposes of news reporting, supervision by public opinions for the public interest and other activities;

(5) processing within the reasonable scope of any personal information that you disclose or that has been lawfully disclosed;

(6) other circumstances stipulated by laws and regulations that do not require your consent.

8. HOW WE PROTECT THE RIGHTS OF MINORS

(1) We place special emphasis on protection of personal information of minors. According to the PRC laws and regulations, if you are a minor under 18 years old, we suggest that you should ask your parent(s) or guardian(s) to carefully read this Privacy Policy; provide us with your personal information only after obtaining the consent of your parent(s) or guardian(s), and use our services under the guidance of your parent(s) or guardian(s). If your parent(s) or guardian(s) disagree with the provision of your personal information to us or your use of Tenpay Services, please stop providing your personal information to us or using our services immediately and notify us as soon as possible so that we can take effective measures.

(2) If you are a minor under 18 years old, for the collection of your information with the consent of your parent(s) or guardian(s), we will only use such information when permitted by PRC laws and regulations as well as with the explicit consent of your parent(s) or guardian(s).

(3) If you are a parent or guardian of a minor, when you have any questions about the personal information of the minor under your guardianship, please contact us through the contact information stipulated in Article 10 of this Privacy Policy.

(4) We also formulated the Tenpay Children's Privacy Protection Statement for the protection of the personal information of children. Children and their guardian(s) should read the Tenpay Children's Privacy Protection Statement carefully before enacting and using our payment services.

9. HOW WE UPDATE THIS PRIVACY POLICY

(1) When there is any major change affecting this Privacy Policy, we will update this Privacy Policy and notify you promptly in any of the following ways:

(a) sending you pop-up alerts when you log in to relevant client-end application or you use Tenpay Services;

(b) sending you pop-up alerts when you update your application;

(c) sending you short message notifications, emails, etc. when you use Tenpay Services;

(d) posting an announcement on Tenpay's official website.

(2) Major changes affecting this Privacy Policy include any of the followings:

(a) major changes of our service model, such as the purpose of processing personal information, categories of the personal information processed, and the ways we use personal information;

(b) major changes of our corporate status, such as ownership change caused by business adjustments, bankruptcy or mergers etc.;

(c) changes to the parties to which we disclose or provide personal information;

(d) changes to the time period of retention or the deadline of destruction of personal information;

(e) major changes of the method or access which the users can exercise their rights in respect of their personal information;

(f) changes to the internal departments for personal information protection, contact information or complaint channels; and

(g) high risk as indicated by the personal information protection assessment.

10. CONTACT US

If you have any questions about this Privacy Policy, or any related complaints or advice, please call 0755-86013860. You can also send your questions to Tenpay_dataprivacy@tencent.com, or mail to the following address: Financial Legal and Compliance Department, Tencent Binhai Building, No.33 Haitian Second Road, Nanshan District, Shenzhen, Guangdong, PRC, post code: 518064. We will review your questions as soon as possible, deal with them promptly after verifying your identity, and reply to you within fifteen days or the period required by PRC laws and regulations.

Tenpay Payment Technology Co., Ltd.